The plan, which is fully anchored in Uganda”s Vision 2040, the Fourth National Development Plan (NDP IV), and the National Digital Transformation Programme, sets one overarching goal to grow the proportion of Ugandans actively using e-government services from a baseline of 9.2 percent to 40 percent by FY 2029/30.
The National Information Technology Authority -Uganda (NITA-U) has officially launched its Strategic Plan for Financial Year 2025/26 to 2029/30, setting out a five-year agenda to transform how Uganda’s government serves its citizens in the digital age. The launch was held at Skyz Hotel, Naguru, Kampala, and brought together representatives from both the public and private sectors.
The plan, which is fully anchored in Uganda’s Vision 2040, the Fourth National Development Plan (NDP IV), and the National Digital Transformation Programme, sets one overarching goal to grow the proportion of Ugandans actively using e-government services from a baseline of 9.2 percent to 40 percent by FY 2029/30. This will be delivered through six strategic objectives spanning ICT infrastructure expansion, smart e-government access, cybersecurity and data protection, BPO and IT-enabled services, regulatory compliance, and institutional performance management.
The Ministry of ICT and National Guidance has described the launch as a firm commitment by government, NITA-U, and development partners to take Uganda’s digital future seriously, affirming that the Ministry will stand behind the plan through policy decisions and supervisory support.
Representing the Minister of ICT and National Guidance, Hon. Justine Kasule Lumumba at the launch, Mr. Kenneth Bagarukayo, Commissioner for Data Networks Engineering, underscored the Ministry’s expectation that the plan will be matched with action across government. “Uganda has invested significantly in building the digital foundations the infrastructure, the platforms, the regulatory framework. What this plan now demands is that government uses what has been built. Every Ministry, Department, and Agency has a role to play and the Ministry of ICT and National Guidance will be watching that progress closely and offering our oversight and support, he said.
In his remarks, Dr. Hatwib Mugasa, Executive Director of NITA-U, presented the technical direction of the plan highlighting NITA-U’s plans for digital transformation across the six objectives over the next five years.
“The plan sets specific targets across all six objectives. NITA-U’s UGHub data integration platform, which currently connects 37 percent of Ministries, Departments, and Agencies, is set to reach 73 percent by FY 2029/30. Utilisation of the National Data Centre will rise from 70 percent to 83 percent. Public satisfaction with e-government services is expected to climb from 22.2 percent to 35 percent, while compliance with national IT laws and regulations is targeted to improve from 67 percent to 81 percent.”
– Dr. Hatwib Mugasa, Executive Director, NITA-U
He went on to call on government, the private sector, and Ugandans to be active participants in the Strategic Plan’s delivery noting that the work ahead calls for deliberate cross-sectoral collaboration and not just participation.
“For years, success at NITA-U was measured in infrastructure built data centres up, fibre laid, networks connected. This plan changes that narrative. Success from here on will be measured by how many Ugandans are actually utilizing what we have built, and whether it is making a difference to them.”
– Alexander Kibandama, Board Chairman, NITA-U
Also presenting at the launch was Ms. Gloria Katuuku, Director of Planning, Research and Development at NITA-U, who walked attendees through the plan’s monitoring and evaluation framework and the evidence base behind its targets.
“Every target in this plan was set deliberately. We went back to the data from the previous strategic period, we consulted widely, and we built a monitoring framework that will tell us every quarter whether we are on course. This is not a plan we intend to revisit only at the end of five years.”
– Ms. Gloria Katuuku, Director of Planning, Research and Development, NITA-U
Presented alongside the Strategic Plan were two supporting documents, a Client Charter, which defines mutual expectations between NITA-U and the clients it serves, and Service Delivery Standards, which set the minimum quality benchmarks for every service the Authority provides.
With the Strategic Plan, Client Charter, and Service Delivery Standards now public, NITA-U has set a benchmark for the next five years. For citizens, it is a sign that government is working to make digital services genuinely accessible, not just available. For businesses and partners, it is an open invitation to work alongside an institution that will report on its progress every quarter.
