The partnership between MTN Uganda, Letshego Uganda, and dfcu Bank is expected to address long-standing challenges around working capital for agents, enhancing their ability to meet customer needs and maintain uninterrupted operations.
MTN Uganda has unveiled a new initiative aimed at improving liquidity and boosting the operational resilience of its MoMo agent network. In partnership with Letshego Uganda and dfcu Bank, the company launched the MoMo Agent Loans Marketplace at an event held at Protea Hotel by Marriott®. The new platform is designed to ensure agents can access quick and flexible working capital, allowing them to continue serving customers seamlessly even during peak demand periods.
The Marketplace introduces two key loan offerings tailored to agents’ operational needs. The first is the dfcu Bank Weekend Agent Loan, which allows agents to access between UGX 1 million and 5 million instantly from Friday to Sunday. The second is Letshego’s Agent Float Loan, offering short-term facilities ranging from 7 to 14 days to help agents maintain sufficient float and prevent disruptions in service delivery.
Speaking at the launch, MTN Uganda CEO Richard Yego noted that the new products will greatly enhance agents’ liquidity and confidence as they manage customer transactions. He added that this is only the beginning, with plans already underway to expand the loan marketplace to include more products, longer loan durations, and higher limits for agents with strong repayment records.
Chief Product Officer Jemima Kariuki-Njuguna emphasized the operational importance of these facilities. She noted that when agents face low float during a customer’s deposit request, access to instant liquidity can determine whether they serve the customer or have to turn them away. Improved agent liquidity, she added, strengthens the entire mobile money ecosystem and ensures reliable digital financial services for communities across Uganda.
The partnership between MTN Uganda, Letshego Uganda, and dfcu Bank is expected to address long-standing challenges around working capital for agents, enhancing their ability to meet customer needs and maintain uninterrupted operations. By providing flexible financial support, the initiative contributes directly to Uganda’s broader digital and financial inclusion goals.
