The system introduces a digital framework that allows courier companies and delivery riders to register, apply for licences, renew permits, and verify regulatory compliance entirely online.
The Ministry of Communication, Digital Technology and Innovations has launched a new digital platform aimed at regulating Ghana’s growing courier and logistics industry while strengthening trust and safety in e-commerce deliveries.
The platform, known as the Integrated Courier and Logistics Management System – Ghana (iCOLMS‑GH), was unveiled by Samuel Nartey George at an event in Cantonments. The system introduces a digital framework that allows courier companies and delivery riders to register, apply for licences, renew permits, and verify regulatory compliance entirely online.
The launch follows a controversial enforcement exercise in August 2025 during which hundreds of motorbikes used by delivery riders were seized in a joint operation involving the Postal and Courier Services Regulatory Commission and the Ghana Police Service. The government later halted the operation and committed to developing a simplified digital system that would enable operators to regularise their activities without disrupting their livelihoods.
According to the minister, the courier and logistics sector has become a key component of Ghana’s digital economy, connecting businesses and consumers across the country. However, the rapid expansion of e-commerce and delivery services has also exposed regulatory gaps, including the rise of unregistered operators whose activities undermine legitimate businesses and reduce consumer confidence.
The new iCOLMS-GH platform introduces a fully digital and paperless licensing regime. It integrates with national digital infrastructure such as Ghana.GOV and the National Identification Authority, while future integration is planned with the Traffitech‑GH used by the Ghana Police Service. These integrations are expected to improve verification, monitoring, and compliance across the courier industry.
The system also enables members of the public to verify the legitimacy of courier companies and riders before entrusting them with deliveries, while giving regulators the ability to monitor operators in real time to ensure safety standards and regulatory compliance.
To ensure rapid adoption, the government has given courier companies and individual riders a 19-day grace period to register on the platform. The moratorium on enforcement will run from March 12 to March 31, 2026. After that, nationwide enforcement will resume on April 1, 2026, with regulatory task forces from the Ghana Police Service and the Postal and Courier Services Regulatory Commission expected to take action against operators who fail to comply.
